When an event confirms, payment collection does not always complete instantly for every supporter.

Some payments may require:

• Additional bank verification
• Card issuer approval
• Digital wallet authorisation
• Supporter action to resolve payment issues

As a result, you may see a temporary difference between:

• Total bookings
• Successful payments
• Tickets issued

Gigstarters automatically attempts to notify supporters when payment issues occur.

Payment processing continues during the payment recovery period while supporters are given an opportunity to resolve any issues.

This is normal and does not necessarily indicate a problem with your Event.