Once your event has been confirmed, some changes can be made immediately, while others require Gigstarters to review and process them before they can take effect.

Self-service changes

You can update certain event details yourself at any time, including:

• Event description
• Images
• Other content that does not materially affect the event

These changes are applied immediately and do not trigger email notifications to supporters.

Changes that require requests

To help protect supporters and maintain trust, certain changes cannot be made directly after an event has been confirmed. Instead, you’ll need to submit a request to Gigstarters.

This includes changes such as:

• Event date
• Event time
• Venue
• Event cancellation

Our team will review your request and let you know if any additional information is required before the change can be processed.

If your event is cancelled, Gigstarters will automatically notify affected supporters and provide them with information about refunds where applicable.

For all other event updates, organisers are responsible for keeping their supporters informed. We encourage you to communicate any approved changes as early as possible using your own communication channels, as supporters expect to hear important event updates directly from the organiser.