If a supporter’s payment fails after your Campaign confirms, Gigstarters provides a payment recovery period to give the supporter an opportunity to resolve the issue.

During this process:

1. An initial payment failure notification is sent.
2. Reminder notifications are sent if no action is taken.
3. The supporter is given time to update or correct their payment method.

While payment recovery is in progress:

• The booking remains associated with the supporter.
• Tickets are not issued.
• Payment has not been successfully collected.

If the supporter successfully resolves the payment issue within the recovery period:

• Payment is processed.
• Tickets are issued.
• The booking remains active.

If payment is not successfully recovered:

• The booking is cancelled.
• No payment is collected.
• No ticket is issued.
• The supporter loses access to the booking.

Organisers do not need to manually manage failed payments, as Gigstarters handles the notification and recovery process automatically. However, you can also contact supporters directly to resolve the issue.