Yes.

If a ticket cannot be scanned for any reason, organisers can manually verify and check in attendees using the ticket ID.

Manual check-in helps ensure supporters can still enter the event even if there are scanning issues, device problems or connectivity limitations.

Why can’t I just mark someone as checked-in?

Gigstarters uses ticket IDs to maintain accurate attendance records and prevent duplicate entries.

Whether a ticket is scanned or entered manually, the ticket must still be verified through the system before it can be checked in.

This helps ensure attendance records remain accurate and prevents tickets from being used more than once.

Best practices for manual check-in

To keep entry queues moving smoothly:

• Encourage attendees to have their tickets ready before reaching the entrance.
• Use QR scanning whenever possible, as it is the fastest method.
• Keep at least one staff member familiar with manual ticket verification procedures.
• Ensure ushers know where to find the manual ticket entry option within the check-in interface.