Once your campaign reaches its ticket goal, your event is confirmed.

After confirmation, the campaign progress bar will continue to display 100%, even if your number of confirmed bookings changes later. This is expected behaviour.

This can happen if:

• A supporter’s payment fails during the confirmation process.
• You refund one or more tickets after your event has been confirmed.

The campaign progress bar reflects whether your campaign successfully reached its confirmation goal. Once that milestone has been achieved, your event remains confirmed and the progress bar stays at 100%.

Your Orders, Sales and Attendees pages will always display the latest booking information, including any failed payments, cancellations or refunds.

Example:

Your campaign goal is 10 tickets.

• 10 tickets are booked.
• Your campaign reaches 100%.
• Your event is confirmed.

Later, one supporter’s payment fails, leaving 9 confirmed bookings.

Or, you refund one ticket after confirmation, leaving 9 confirmed bookings.

In either case, your campaign will continue to display 100% because the confirmation goal was successfully reached. Your Orders, Sales and Attendees pages will reflect the updated number of confirmed bookings.