Organisers are generally responsible for chargebacks relating to their Events.

Chargebacks may occur when a supporter disputes a payment through their payment provider or financial institution.

Where a chargeback occurs, Gigstarters may:

• Investigate the dispute
• Request supporting documentation
• Deduct amounts from payouts
• Apply account adjustments
• Recover associated costs and fees

Organisers should retain sufficient records to support the legitimacy of their Events and transactions.