Before You Continue

This form is for organisers who need to request the cancellation of a confirmed or upcoming event.

Submitting this form does not immediately cancel your event. Your request will be reviewed by our team before any action is taken.

Please do not announce the cancellation publicly or make changes to your event while your request is being reviewed. We'll guide you through the next steps, including supporter notifications and any applicable refunds.

Before You Continue

Changes to an event's date or time may affect existing bookings and supporter communications.

Please submit this request as early as possible. Our team will review your request and advise whether the change can be accommodated.

Please do not announce the new date or time until you have received confirmation from Gigstarters.

Before You Continue

Questions about your payouts or financial transactions? Use this form if you have a question about a payout, booking payment or other financial matters relating to your organiser account. Please check your organiser dashboard first, as many payout details and payment statuses are available there. Please note that all payouts are processed securely through Stripe and final deposit timelines depend entirely on Stripe’s processing schedules and your financial institution's standard clearing windows. If your payout is delayed beyond Stripe's standard processing window, please proceed with submitting your request below so our team can investigate.

Before You Continue

Experiencing a technical problem? Use this form to report technical issues with the Gigstarters platform, such as pages that aren't loading correctly, unexpected error messages or features that aren't working as intended.

If your enquiry relates to cancelling an event, changing an event date or time, or a payout or financial matter, please return to the previous page and select the appropriate support option.