If you’ve already contacted the organiser about a refund and are unable to resolve the issue, you can contact Gigstarters for assistance.

Before contacting us, please ensure that:

• You have already requested a refund directly from the organiser.
• You’ve allowed the organiser a reasonable amount of time to respond.
• You’ve reviewed the organiser’s refund policy to understand whether your booking may be eligible for a refund.

When you contact Gigstarters, please include:

• Your Order ID
• The Event name
• A summary of your refund request
• Copies of any relevant communication with the organiser

We’ll review the information you’ve provided and determine whether any further action is appropriate. While we can investigate concerns relating to the use of the Gigstarters platform, submitting a request does not guarantee that a refund will be issued or that we can override an organiser’s decision.

Need us to review your refund concern? Contact Support