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Step-by-step guides to help you create and manage your gigs
Planning Your Add-On Fulfilment Process
To keep things running smoothly, it helps to establish a simple fulfilment process before attendees arrive.
Depending on the complexity of your event, you may choose to:
- Assign one station or staff member to manage add-ons.
- Separate entry queues from redemption areas.
- Keep a reference list of available add-ons nearby.
- Brief staff on what each add-on includes.
If your event includes multiple add-ons, organise them clearly so they can be fulfilled quickly and consistently.
This may involve:
- Checking add-on purchases before distribution.
- Distributing physical items such as merchandise.
- Coordinating with venue staff or vendors.
- Verifying redemption at designated collection points.
Keeping add-on fulfilment simple and clearly assigned helps reduce delays during busy periods and creates a better experience for attendees.