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Step-by-step guides to help you create and manage your gigs
When Are Tickets Issued?
Tickets are only issued after supporter payments have been successfully processed.
For supporters who booked during the campaign phase, this means tickets are generated after the campaign confirms and payment collection has been completed.
For supporters purchasing tickets after confirmation, tickets are generally issued following successful payment at checkout.
Each issued ticket includes a unique QR code and ticket ID that can be used for event entry and check-in.
As an organiser, you do not need to issue tickets manually. Gigstarters handles ticket generation and delivery automatically.
This helps ensure that:
- Tickets are linked to successful payments;
- Entry records remain accurate; and
- Supporters receive a consistent ticketing experience.
Understanding when tickets are issued can also help you answer supporter questions and plan your event-day operations more effectively.