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Step-by-step guides to help you create and manage your gigs

Planning Your Add-On Fulfilment Process

To keep things running smoothly, it helps to establish a simple fulfilment process before attendees arrive.

Depending on the complexity of your event, you may choose to:

  • Assign one station or staff member to manage add-ons.
  • Separate entry queues from redemption areas.
  • Keep a reference list of available add-ons nearby.
  • Brief staff on what each add-on includes.

If your event includes multiple add-ons, organise them clearly so they can be fulfilled quickly and consistently.

This may involve:

  • Checking add-on purchases before distribution.
  • Distributing physical items such as merchandise.
  • Coordinating with venue staff or vendors.
  • Verifying redemption at designated collection points.

Keeping add-on fulfilment simple and clearly assigned helps reduce delays during busy periods and creates a better experience for attendees.