Cancelling a confirmed event is a significant decision and should only happen when there are no reasonable alternatives available.

As an organiser, you are responsible for making every reasonable effort to deliver the event as advertised once confirmation has taken place.

If cancellation becomes necessary, you should:

• Notify Gigstarters as soon as possible
• Stop promoting the event
• Avoid making further commitments that cannot be fulfilled
• Assist with supporter communications where required

Supporters who have committed their time and resources to attending your event will often appreciate timely and honest communication, even in difficult circumstances.

When informing supporters about a cancellation:

• Explain the situation clearly
• Provide updates promptly
• Avoid making promises that cannot be kept
• Direct supporters to the appropriate channels for assistance

While cancellations can sometimes be unavoidable, proactive communication and responsible decision-making help preserve trust and reduce unnecessary frustration.

Learn how to officially cancel your event and manage refunds by visiting the Help Centre.