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How are payouts calculated?
Your payout is based on your net event earnings after platform fees, processing fees, and any past balance adjustments are applied.
Payout Calculation
Your final payout is calculated using the following formula:
Ticket Sales + Add-on Sales (Less Organiser Discounts)
− Stripe Processing Fees (1.3% to 3.4% + $0.50 per successful local payment)
− Gigstarters Platform Fee (3.5%)
± Adjustments (Past Debits or Credits)
= Net Payout
Dynamic Adjustments and Balances
To keep your dashboard simple, our system automatically applies necessary credit and balance adjustments before your funds are released:
- Refunds & Disputes: If you approved customer refunds or faced ticket disputes during your sales cycle, these amounts will be smoothly deducted from your payout total
- Credit Balance Adjustments: Your Credit Balance reflects adjustments carried over from previous events or platform activity:
- Negative balance: If your account has an outstanding negative balance, this will be automatically recovered and deducted from your current payouts.
- Positive balance: If your account has a positive credit balance, this will be automatically added and paid out with your current payout.
Positive Credit Balance
A positive credit balance means the platform owes you funds that are currently waiting to be paid out. This usually happens if you received a platform incentive, bonus or a specific adjustment credit from the platform. You do not need to take any action; this positive balance will be automatically added to your next scheduled event payout.
Negative Credit Balance
A negative credit balance represents an outstanding platform debt—usually caused by post-payout customer refunds or dispute fees. You do not need to make manual payment; this balance will be automatically recovered and deducted from your payouts during your next event.
Have a question about your payout?
If you believe your payout is incorrect or you’d like us to review it with you, submit a Payout Enquiry and our team will be happy to help.
